The Navis Support team is available and committed to providing global, world-class customer support 24 hours a day, 7 days a week. Our support staff represents the industry's most experienced engineers and quality assurance experts to ensure the highest level of availability and performance while keeping downtime to an absolute minimum.
DEDICATED TO PROVIDING WORLD-CLASS CUSTOMER CARE
Expertly maintain and operate your Navis investment utilizing our support and maintenance teams, as well as an industry-leading collaboration community and Master Care, service program, for our Master Terminal customers. Get consistent and seamless support to meet your needs - from answering questions about product functionality to working with you on your mission-critical operational systems. With seven global support locations, our Support Teams are available when and where you need it.
NAVIS COLLABORATION CENTER
The Navis Collaboration Center (NCC) is a robust virtual community where Navis customers and experts convene to solve problems, present new ideas, discuss common challenges and get answers to important questions. Tap into our latest blogs and conversations. Join a variety of topical groups. Give us your thoughts on how we can better help you and your companies.
Master Care Support offers significant advantages for our Master Terminal customers. Master Care offers support from initial configuration to the day-to-day use of Master Terminal. Support includes application support, software updates, support for database and runtime environments, 24/7 systems monitoring, incident management and helpdesk.
CARRIER & VESSEL SUPPORT
The Navis Carrier & Vessel Support team of naval architects, software engineers and experienced service technicians is dedicated to save you from trouble and provide guidance that enables you to properly use our software solutions.
The XVELA Support team provides world-class 24/7 support for the XVELA collaboration platform and XVELA PowerStow stowage planning software. Current users can visit the XVELA Customer Community to create a support case, browse the knowledge base or post a question for the XVELA community.
MAINTENANCE AND SUPPORT OPTIONS
Navis offers multiple support packages and options tailored to meet your needs. To learn more about standard, customized and product extensions support, please contact your local Navis office.